History
This chart uses the official actual values cached from ClearImpact. The latest point is highlighted; the table below preserves every raw row.
Latest
45.1
FY 2024 - 25
First shown
14.6
FY 2021 - 22
Change shown
30.5
Within visible history
Full source history
Every cached ClearImpact row for this measure.
| Period | Actual | Target | Trend |
|---|---|---|---|
| FY 2024 - 25 | 45.1 | — | 1 |
| FY 2023 - 24 | 35.1 | — | 1 |
| FY 2022 - 23 | 32.4 | — | 1 |
| FY 2021 - 22 | 14.6 | — | 0 |
Narrative Tabs
Portland Street Response (PSR) is a part of Portland’s 911 response system that assists people experiencing mental health and behavioral health crises. This measure is primarily about whether the number of available PSR units is able to keep up with demand on its services. Timely response is important regardless, but it is especially important because arriving quickly is a key factor to locating the subject of the call successfully.
This shows the length of time between responders going en route to a call and arriving on-scene and indicates if we are deploying an adequate number of PSR units. This number is influenced by the number of PSR units in service on a given day, weather and traffic conditions, and call priority (response order is determined by priority before proximity). PSR is always a code one response, meaning we respond with the flow of traffic, without using emergency lights or sirens.
The Bureau of Emergency Communications 911 operators record various statistics about the timing of 911 call events, of which this is one. Currently, Portland Street Response will be dispatched when a caller reports: A person who is possibly experiencing a mental health crisis; intoxicated and/or drug affected. This person is outside of a publicly accessible space such as a business, store, public lobby, etc. A person who is outside and down, not checked. A person who is outside and yelling. A person who needs a referral for services, but does not have access to a phone line. The call meets the previous criteria - AND There are no weapons seen. The person is not in traffic/not obstructing traffic. The person is not violent towards others (physically combative, threatening violence, assaulting). The person is not suicidal. The person is not inside of a private residence.
More information on Portland Street Response can be found at the PSR website , and additional data can be found at the PSR Dashboard . You can call 911 to request Portland Street Response. Our 911 dispatchers will have a list of questions they will ask to determine which responder is most appropriate to send: Police, Fire, Portland Street Response, or AMR ambulance service. If the call fits the criteria for Portland Street Response, dispatchers will alert the team and send them to the call.