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Performance MeasureMeasure #100719129Value #103401408

RECEIVING INFORMATION FROM THE CITY

Average rate of Portlanders satisfied with how the City communicates with them about issues facing the community

A complete source packet for this Performance Portland measure: current value, official scale, history, narrative notes, context, and links.

1

Start with value

Use the latest official value and current trend as the first read.

2

Check why it matters

The measure comes from the Portland Insights Survey, which every two years gathers data on Portlanders’ perceptions of City services and priorities.

3

Use the source packet

Continue to the chart, official notes, topic links, source URLs, and full history table.

History

Official values

This chart uses the official actual values cached from ClearImpact. The latest point is highlighted; the table below preserves every raw row.

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Latest

2.42

2024

First shown

2.42

2024

Change shown

0

Within visible history

01234520242.42X-axis: reporting period. Y-axis: official actual value on the ClearImpact scale.

Full source history

Every cached ClearImpact row for this measure.

PeriodActualTargetTrend
20242.42—0

Narrative Tabs

Official Performance Portland notes

Why Is This Important?

The measure comes from the Portland Insights Survey, which every two years gathers data on Portlanders’ perceptions of City services and priorities. The survey question "How satisfied are you with how the City informs you about issues facing the community?" measures residents' perceptions of the City's communication effectiveness and transparency. This data helps identify whether people feel well-informed about local issues, policies, and decisions that impact them. Understanding public satisfaction with City communications allows leaders to assess outreach efforts, improve information accessibility, and strengthen trust between the City and its residents. Tracking this metric over time can highlight trends and guide strategies to ensure more inclusive and effective communication.

What Do The Numbers Show?

The citywide average satisfaction rating was 2.42 on a five-point scale, where 1 means Not at all Satisfied and 5 means Extremely Satisfied. This score falls nearly halfway between Slightly Satisfied and Somewhat Satisfied. Looking more closely at the distribution of responses, ratings were fairly evenly spread across the five options. However, the most common response was Slightly Satisfied (26.8%), followed by Somewhat Satisfied (24.0%) and Not at all Satisfied (22.1%). The data is also disaggregated by demographic factors to understand and explore patterns among different demographic groups. For example, average satisfaction with how the City informs residents about issues facing the community was remarkably consistent across all four districts. This question was introduced in the 2024 Insight Survey, so we currently have only one data point. However, the City plans to ask this question again in 2026, allowing us to track changes in public perception over time.

How Did We Arrive at These Numbers?

The 2024 Insight Survey asked: How satisfied are you with how the City informs you about issues facing the community. The answers respondents could choose from were: Extremely Satisfied, Moderately Satisfied, Somewhat Satisfied, Slightly Satisfied, Not At All Satisfied, and Don’t Know.