Portland Civic Lab
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Performance MeasureMeasure #100717781Value #103246849

WATER OUTAGE DUE TO SERVICE LINE INCIDENTS

Service line incidents that cause water users to not have service for more than 12 hours

A complete source packet for this Performance Portland measure: current value, official scale, history, narrative notes, context, and links.

1

Start with value

Use the latest official value and current trend as the first read.

2

Check why it matters

This measure tracks the annual number of service outages over 12 hours associated with the Portland Water Bureau (PWB) owned service lines that carry water t o customers from the water mains (usually up to the property line).

3

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Continue to the chart, official notes, topic links, source URLs, and full history table.

History

Official values

This chart uses the official actual values cached from ClearImpact. The latest point is highlighted; the table below preserves every raw row.

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Latest

0

FY 2024 - 25

First shown

0

FY 2020 - 21

Change shown

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Within visible history

-0.10.20.50.81.1FY 210FY 22FY 23FY 24FY 250X-axis: reporting period. Y-axis: official actual value.

Full source history

Every cached ClearImpact row for this measure.

PeriodActualTargetTrend
FY 2024 - 250—0
FY 2023 - 240—0
FY 2022 - 230—0
FY 2021 - 220—0
FY 2020 - 210—0

Narrative Tabs

Official Performance Portland notes

Why Is This Important?

This measure tracks the annual number of service outages over 12 hours associated with the Portland Water Bureau (PWB) owned service lines that carry water t o customers from the water mains (usually up to the property line). This measure helps PWB track the long duration (over 12 hours) service outages. This measure also helps PWB to indirectly track the condition of these assets (as outages are often associated with asset conditions) . If the service line failures increase over time, this would indicate the need to replace the service lines earlier.

What Do The Numbers Show?

According to the actuals between FY 2020-21 and FY 2024-25, W ater Bureau customers have not experienced any outages of over 12 hours associated with the service line failures, meeting the set targets. W ater Bureau will continue to monitor this measure and address the service lines that may contribute to outages over 12 hours.

How Did We Arrive at These Numbers?

W ater Bureau collects service outage related data with the help of its Dispatchers and field crews. The information needed to calculate this measure is tracked in different databases, and then consolidated to create a comprehensive report of outages of service lines. The calculations are based on the duration o f outage (Start T ime and End T ime) and the list of the associated assets (e.g., water mains, service lines) impacted.

Where Can I Find More Information?

Portlanders can report leaks or water service disruptions and problems to the water service emergency line at 503-823-4874 , available 24 hours a day and 7 days a week; use the PDX Reporter app or website; and contacting 311. Learn how to report other water quality and pressure concerns and questions at the Portland Water Bureau website .

Portland Water Bureau website