Service Area View

The operating map for the new city structure

Each service area below starts with official Performance Portland metrics, then adds the operating question a DCA or councilor needs answered.

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Read this first

Pick the service area tied to the decision or hearing you are preparing for.

Interpret

Why it matters

Portland’s new government structure only works if residents and council can see performance by operating portfolio.

Act

Scroll for

Owner, operating question, priority metrics, and the link back to the official scorecard inventory.

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Use for hearing prep

City Administrator

City Administrator Portfolio

Portland and Its Government

Metrics

Risk

Scorecard

89552

Operating question

Can the city show that the new government structure is improving trust, access, delivery, and measurable management?

Priority official metric · 2024

#100818641

VOTER TURNOUT: Percentage of registered Portland voters who cast a ballot in at least one City of Portland candidate contest in the general election

Latest official value

71.16%

Priority official metric · 2023

#100716941

LOCAL CARBON REDUCTION: Percentage reduction in carbon emissions from 1990 levels

Latest official value

-25.8%

Priority official metric · 2024

#100719129

RECEIVING INFORMATION FROM THE CITY: Average rate of Portlanders satisfied with how the City communicates with them about issues facing the community

Latest official value

2.42

Priority official metric · Q4 2025

#101219351

BASIC SIDEWALK SERVICES: Miles of sidewalks cleaned by the City

Latest official value

44Miles

Priority official metric · FY 2024 - 25

#101052436

VOLUNTEER TRASH CLEANUP: Pounds of trash collected during volunteer cleanup events supported by BPS-funded grant to SOLVE

Latest official value

95,454

Priority official metric · FY 2024 - 25

#101052668

COMMUNITY PROBLEM SOLVING: Total Number of Problem Solver meetings, site walks, and site visits

Latest official value

630

Browse full scorecard

City Operations DCA

City Operations

Internal service delivery, finance, people, procurement, technology, and assets.

Metrics

Risk

Scorecard

90259

Operating question

Is the operating backbone of the city becoming faster, more reliable, and more financially defensible?

Council hearing issues

Open issue map

New-charter DCA efficiency and Council access

What measurable service-area performance improved because of the DCA layer, and what bureau-level offsets or response-time commitments justify the added cost?

One-time revenue, BLT, reserves, and fund integrity

What is the legally available one-time resource, what restriction applies, and what future-year obligation or reserve risk does the amendment create?

Priority official metric · 2025

#100715510

CONSUMER PRICE INDEX: West Coast Cities Consumer Price Index for Urban Wage Earners and Clerical Workers (CPI-W)

Latest official value

3.0%

Priority official metric · FY 2023 - 24

#100716496

ACCOUNTING AND FINANCIAL REPORTING QUALITY: Number of Audit Deficiencies (Material Weaknesses) Reported in the Annual Comprehensive Financial Report (ACFR)

Latest official value

Priority official metric · FY 2024 - 25

#100717090

FUNDING SAVED FOR EMERGENCIES: Dollars in reserve funding for the general fund discretionary budget

Latest official value

$74.80Mil

Priority official metric · FY 2024 - 25

#100711392

CITY CREDIT RATING: Portland’s General Obligation (GO) Bond Rating

Latest official value

Priority official metric · FY 2024 - 25

#100814976

CITY VEHICLE AVAILABILITY: Average of percentage of hours fleet was available out of possible hours

Latest official value

95%

Priority official metric · FY 2023 - 24

#100815661

ASSET AND INFRASTRUCTURE CONDITION: Percentage of city assets in fair or better condition

Latest official value

81%

Browse full scorecard

Community & Economic Development DCA

Community and Economic Development

Housing, permitting, economic development, PCEF, arts, children, and venues.

Metrics

Risk

Scorecard

89654

Operating question

Can CED connect spending and program activity to visible housing, permitting, climate, and economic outcomes?

Council hearing issues

Open issue map

PCEF / Moda opportunity cost

What exact PCEF program, reserve, or future-year CIP commitment would be reduced, delayed, or reclassified to make room for the arena contribution?

Prosper Portland workforce cuts and downtown ROI

For each Prosper reduction, how many workers, small businesses, storefronts, or technical-assistance recipients lose direct service, and what measurable downtown return is expected instead?

Housing, permitting, and unbudgeted housing funds

How many units are completed, under construction, committed but not started, or delayed, and which permitting bottleneck explains delay?

Priority official metric · 2024

#100716943

ECONOMIC GROWTH: Real Gross Domestic Product for the city of Portland

Latest official value

$80.20Bil

Priority official metric · FY 2024 - 25

#100716938

HOUSING COSTS: Percentage of households spending more than 30% of income on housing costs

Latest official value

39.4%

Priority official metric · FY 2024 - 25

#100716940

AFFORDABLE HOUSING: Percentage of Portland’s housing units that are regulated and affordable to households

Latest official value

Priority official metric · FY 2024 - 25

#100716949

CENTRAL CITY HOUSING: Number of housing units constructed in the Central City

Latest official value

634

Priority official metric · 2024

#100716939

QUALITY JOBS: Percentage of workers in Portland able to meet basic income needs

Latest official value

58%

Priority official metric · FY 2024 - 25

#100716951

BUILDING PERMITS ISSUED: Total number of building permits for commercial and residential issued

Latest official value

6,442

Browse full scorecard

Public Safety DCA

Public Safety

911, PPB, PF&R, Portland Street Response, violence prevention, and emergency response.

Metrics

Risk

Scorecard

89655

Operating question

Are emergency response, violence prevention, and public-safety outcomes improving at the level council can defend?

Council hearing issues

Open issue map

PS3, PSR, Ceasefire, and public-safety restorations

Which public-safety calls, response times, violence-prevention contacts, or alternative-response outcomes change if PS3, PSR aftercare, or Ceasefire funding is restored or rejected?

Priority official metric · FY 2024 - 25

#100717831

REPORTED CRIME RATE: Number of reported NIBRS Group A crimes per 1,000 residents

Latest official value

91.84

Priority official metric · FY 2024 - 25

#101107260

TOTAL HOMICIDES: Number of reported homicides

Latest official value

Priority official metric · FY 2024 - 25

#101107267

PREVALENCE OF GUN VIOLENCE: Total number of verified shooting incidents

Latest official value

568

Priority official metric · FY 2024 - 25

#100717836

EMERGENCY CALL VOLUME: Total number of 9-1-1 and emergency telephone calls

Latest official value

698,823

Priority official metric · 2025

#100717763

TRAFFIC SAFETY: Number of traffic deaths and serious injuries

Latest official value

Priority official metric · FY 2024 - 25

#100717837

SUCCESSFUL CARDIAC ARREST RESUSCITATION RATE: Percentage of cases where pulse was regained during resuscitation efforts

Latest official value

31.8%

Browse full scorecard

Public Works DCA

Public Works

Water, sewer, transportation, parks, trees, public spaces, and utility affordability.

Metrics

Risk

Scorecard

89657

Operating question

Are core infrastructure, utility, mobility, parks, and asset outcomes improving despite cost and backlog pressure?

Council hearing issues

Open issue map

Parks, East Portland, youth, and voter-promise protection

Which parks, recreation, swim, youth, and East Portland access metrics change under each proposed reduction, and where is the district-level equity table?

Priority official metric · FY 2024 - 25

#100717765

DRINKING WATER QUALITY: Number of drinking water contaminant violations

Latest official value

Priority official metric · FY 2024 - 25

#100717791

ECOLOGICAL HEALTH: Watershed Health Index for Water Quality

Latest official value

5.3

Priority official metric · 2025

#100717763

TRAFFIC SAFETY: Number of traffic deaths and serious injuries